The AMA Handbook of Business Letters

The AMA Handbook of Business Letters

Book - 2012
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Though the fundamentals of letter writing have remained the same, the way we communicate in business is constantly evolving. Whether it's a formal printed letter or an email, the ability to write effective correspondence is essential for success--no matter what the industry.

Containing more than 25 percent new material , The AMA Handbook of Business Letters provides readers with over 370 customizable model letters , divided into categories reflecting various aspects of business, including:

* Sales, marketing, and public relations

* Customer service

* Human resources

* Credit and collection

* Letters to vendors and suppliers

* Confirmations, requests, and replies

* Permissions

* And many more

In addition, the book provides readers with a refresher course in the letter-writing basics, and helpful appendices listing common mistakes in grammar, word usage, and punctuation. Comprehensive--and now extensively updated--this invaluable resource provides professionals with an adaptable template for every conceivable business correspondence need.

Publisher: New York : American Management Association, 2012
Edition: 4th ed
ISBN: 9780814420126
Branch Call Number: 651.75 SEG NVD
Characteristics: xiv, 480 p. ; 26 cm


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