The AMA Handbook of Business LettersBook - 2012
Though the fundamentals of letter writing have remained the same, the way we communicate in business is constantly evolving. Whether it's a formal printed letter or an email, the ability to write effective correspondence is essential for success--no matter what the industry. Containing more than 25 percent new material , The AMA Handbook of Business Letters provides readers with over 370 customizable model letters , divided into categories reflecting various aspects of business, including: * Sales, marketing, and public relations * Customer service * Human resources * Credit and collection * Letters to vendors and suppliers * Confirmations, requests, and replies * Permissions * And many more In addition, the book provides readers with a refresher course in the letter-writing basics, and helpful appendices listing common mistakes in grammar, word usage, and punctuation. Comprehensive--and now extensively updated--this invaluable resource provides professionals with an adaptable template for every conceivable business correspondence need.
Publisher: New York : American Management Association, 2012
Edition: 4th ed
Branch Call Number: 651.75 SEG NVD
Characteristics: xiv, 480 p. ; 26 cm