Difficult Conversations

Difficult Conversations

How to Discuss What Matters Most

Book - 2010
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

#65533; Decipher the underlying structure of every difficult conversation
#65533; Start a conversation without defensiveness
#65533; Listen for the meaning of what is not said
#65533; Stay balanced in the face of attacks and accusations
#65533; Move from emotion to productive problem solving
Publisher: New York : Penguin Books, c2010
Edition: 10th anniversary ed., 2nd ed
ISBN: 9780143118442
0143118447
Branch Call Number: 158.2 STO 2010 NVD
Characteristics: xxxiii, 315 p. : ill. ; 20 cm
Additional Contributors: Patton, Bruce
Heen, Sheila

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